Business Process Improvement through Redesign/Reengineering (BPR) for Call/Contact Centres
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Consulting Services & Expertise
Business Process Improvement through Redesign/Reengineering (BPR) for Call/Contact Centres
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Consulting Services & Expertise
We offer business process redesign/reengineering (BPR) for call/contact centre processes. The eService business model requires streamlined, closed-loop process for effective customer contact and self-service. Business process redesign is often used to help traditional call centres migrate to effective multi-channel customer contact centres.
Process Mapping is an integral part of our approach and the Training Program and Quality Development efforts.
We are very experienced with business process mapping and redesign for service delivery in centers handling order entry, customer service, credit and collections, technical support, help desk applications, and telesales functions. We use this technique to define end-to-end processes including customer contact, transaction, and fulfillment processes.
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How is Our Approach Unique?
Our approach to business process redesign is unique because we use this approach as a basis for: