We offer impartial consulting evaluation, analyses, and services to assess call/contact center technology, systems, and applications. This includes the expertise to define business requirements, evaluate current functionality, architect a cost effective solution, advise on the impact of future trends, develop short- and long-term phased plans, analyze costs vs. benefits, define and document the Business requirements, develop the business case, develop vendor selection criteria, develop the RFP’s, orchestrate the RFI/RPP process, and help you select the proper application technology for according to your needs and goals.