We have the skills and expertise to help you with everything from defining your consolidated customer care vision, identifying the pros and cons of call centre consolidation, building the business case, identifying technology synergies and requirements, and identifying/redesigning consolidated business processes to managing a full scale project implementation, including developing the support programs.
We use a comprehensive and thorough methodology, built on your unique business requirements and we’re on-site with your staff to guide the process. This ensures buy-in, effective transfer of knowledge, and cost efficiencies.