| Why Callenable |
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| Callenable..Your Partner for your Outsourcing Needs |
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| The decision-making process for offshoring and BPO can be a complicated
one. Anyone involved in this tricky process is bound to have asked themselves
the following questions. |
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- Is offshoring right for our business or is there an effective alternative?
- Do we go offshore, nearshore or remain where we are?
- Is there an optimum time to make the move?
- Where should we locate to?
- Should we use a third party service provider or opt for the DIY approach?
- How do we transfer years of inherent business knowledge over to a
different location, with different staff, cultures and expectations?
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Finding out the answers to these questions is becoming
ever more crucial, as organizations struggle to cut costs and retain their
competitive advantage. With the exponential rise in companies offshoring
support functions, coupled with Claims of dramatic cost savings, it is
no wonder that businesses feel that offshoring offers the one true path
to shared services and BPO success. However, as with any major organizational
change project, without the proper Consideration, planning, implementation
and measurement, costs and other crucial resources can quickly spiral
out of control.
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| We at Callenable will help you make descisions easier |
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| Making the business case for offshoring |
- Convincing senior management that offshoring is best for your company's
needs
- How to prove that investing in offshoring will see high returns
- Assessing your reasons for making this move
- How do you know how many people to offshore?
- Is it all about cost saving? What else should you be looking to achieve
in the long term?
- Contingency planning as a crucial ingredient for any offshoring project
- Why should you consider it?
- What are the benefits of working with a provider (vs in-house)?
- What are the major risks and benefits?
- Who are the leading providers for each service area (or multiple-services)
- How do you choose the right location?
- What are the economic benefits?
- Service
- Stability
- Ease of relocation
- Language and culture
- How do you prepare for such an undertaking?
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| Making the transition from concept to reality |
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- Moving into the next phase: exactly how does the move work?
- Presenting the company's vision and beliefs to your employees
- Motivating and encouraging new employees
- Getting it right from day one: preferred management strategies
- How can remote managing work effectively?
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| Ensuring compliance in your offshore operation |
- Different territories bring different compliance rules: how do you
manage these effectively?
- For example how do you cover VAT when your VAT person is sitting in
a European centre rather than the country in question?
- What do we know now about compliance that we wish we had known before?
- Compliance carries enormous risk, so how aggressively should it be
tackled?
- How did we overcome the barriers to putting compliance into a regional
centre?
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| Offshoring negotiating offshoring and negotiating and managing the
outsourcing agreement. |
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- Issues peculiar to Indian offshoring
- Developing the contract - key components
- Ensuring your objectives are met
- From negotiation to management - examining alternative business models
for outsourcing
- Outsourcing vs client - who is in the driving seat?
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| BPO versus shared services : What are the options. ? |
- On what basis was the BPO evaluation made?
- Are there any providers who can operate on a truly global scale?
- How do you determine and evaluate internal service provision options:
policy, integration, process and technology?
- What did the vision for internal shared services look like? What is
the relationship between shared services and the HR professionals outside?
- What does value added mean and how do you work with the business to
achieve it?
- How do you demonstrate value? Why is it important to measure the service
provision in terms of value and not in terms of volume?
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